$13/hR Work at Home Call Center Specialist
Walgreens is seeking Work at Home Call Center Specialists
Pay for this position starts at a base rate of $13.00 per hour and will increase to $14.00 per hour after 90 days of service. Job Summary Responsible for a high volume of inbound calls with customers, physician offices, patients or third-party providers about the company’s products or services following standard SOPs and procedures. Ensures all contacts receive efficient and courteous service. Duties may vary based on the assigned department. This is a work at home position. To be eligible for this role you will be required to have an active home phone line (cell and VOIP not supported) and high-speed internet connection (DSL and Satellite not supported) at the time of your application. These utilities will not be reimbursed by Walgreens. Job Responsibilities • Resolves routine, general questions and problems submitted by customers, physician offices, patients and third party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. Directs complex questions and problems to more senior staff level. • Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties. Documents contact interactions, records details, complaints, comments and actions taken. • Coordinates with other functional areas as necessary. Refers unresolved escalated issues as designated by the departments for further investigation. • Responsible for a high volume of inbound calls (7) days a week from customers, patients, team members and other individuals for inquiries, praises or issues/concerns about company’s products, policies or services following standard SOPs multiple systems and procedures, working under virtual supervision. Ensures all contacts receive exceptional customer service via skills such as empathy, caring, and courteous as well as being efficient in time management, documentation and grammar. Cross-trained on multiple lines of business as duties may vary based on assigned department and common contacts. An Equal Opportunity Employer, including disability/veterans About Walgreens Boots Alliance Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers’ and patients’ needs through its convenient retail locations, digital platforms and health and beauty products. Including equity method investments, WBA has a presence in more than 25 countries, employs more than 450,000 people and has more than 21,000 stores. WBA’s purpose is to help people across the world lead healthier and happier lives. The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. WBA is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business. WBA is included in FORTUNE’s 2021 list of the World’s Most Admired Companies*. This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list. More company information is available at www.walgreensbootsalliance.com.
High School Diploma or GED.
Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
Communicate effectively in writing and verbally.
The following locations are not eligible for this opportunity: Washington, California, Massachusetts, DC, Alaska, Hawaii, Puerto Rico, New York and Chicago, IL.
Preferred Qualifications At least 1 year of customer service experience in centralized services or call center environment.
Experience in Retail or healthcare.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Intermediate level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
Fluency in Spanish and English.
The following information is applicable to Colorado only, in accordance with the Colorado Pay Equity Act. In Colorado, an employee in this position can expect a salary/hourly rate between $13.00 and $17.00 plus bonus pursuant to the terms of any bonus plan, if applicable will depend on experience, seniority, geographic locations, and other factors permitted by law. To review benefits, please click here jobs.walgreens.com/benefits. Walgreens will provide applicants in other states with information related to the positions, to the extent required by state or local law, by calling 1-866-967-5492.