Independent contractors participating in Working Solutions' Intuit TurboTax program will provide customer support via phone and/or video chat. Customer interactions focus on software navigation and localization of previous tax returns and amendments. In this role, you will provide an empathetic approach to customer interactions, leveraging critical thinking and multi-tasking capabilities and escalating while necessary. Schedule: This seasonal contract runs through April 18th Flexible schedule opportunities Available anytime between 7 am – 11 pm CT Weekday and weekend options Compensation: Earn up to $19 per productive hour (paid by the minute worked) Contractors are guaranteed a minimum of 45 minutes for each available hour Required Skills Customer service experience and demonstrated ability to deliver high-quality customer service across different channels (phone, chat, e-mail) Excellent written and verbal communication Attention to detail Friendly tone and professional demeanor Self-motivated and resourceful Tech-savvy and avid computer user Important Information Technology & Equipment Requirements: Personal computer (no tablet) Broadband internet connection, recommended at least 10 MBPS Wired internet connection (no wi-fi) Windows 10 operating system Valid antivirus software installed, running and up to date USB headset with microphone *Full PC requirements Work Environment Requirements: Quiet, uninterrupted space Organized desk area Professional appearance (if on camera) We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check. Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.