WEBLIFE IS SEEKING CUSTOMER SUPPORT REPRESENTATIVE
Description NOTE: This job is 100% work-from-home. We do require you have a separate, quiet location with the ability to close the door for any possible noise that would interfere with your day-to-day duties. Also, this job does not allow for the employee to be responsible for dependent care while on the clock. NOTE 2: A Mac laptop, preferably 2019 or newer, is also needed to perform this job. Computers are not provided at this time. Job Summary Join a team committed to your growth and fulfillment as a member of a thriving company culture. WebLife is looking for a customer support pro who will serve on the front line of all customer communications, providing friendly and helpful support through all channels of communication--live chat, email, and phone. Qualified candidates are experts in customer support with a demonstrated knack for building rapport with customers from diverse backgrounds and in a variety of situations. You develop and maintain leading product expertise, move fluidly between various tools and channels, and find the best solutions possible for our customers. You enjoy speaking with customers, and take pride in customer-facing work. You’ll be a great candidate if you are able to quickly identify and solve problems for customers, have great communication skills, have a desire to work in a collaborative environment. Why work here? WebLife is an eCommerce Management & Operations Team founded in 2008. Our vision is to make WeLife a vibrant, inclusive community where creativity, curiosity, and diversity flourish. Our ethos is “to leave things better.” WebLife is focused on understanding how e-commerce works and evolves by having the deepest possible understanding of online behavior. Since 2008, we have built a track record of success. We’ve done this by having great people operating in a culture of growth, ownership, and principles. We translate that understanding into great portfolio companies and meaningful relationships.
Requirements
Requires a high school diploma or equivalent and a minimum of (1) year experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision and reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.
A typical day will require 4-5 hours of phone support (Mostly Incoming calls). The remainder of the day will be scheduled by your coach and include follow-up activities via email, chat etc.
You have an aptitude for communicating with clarity and empathy via chat, email and phone
You have the ability to quickly diagnose, troubleshoot, and follow up on customer issues with an understanding of when to act independently and when to loop in a teammate
You have a knowledge of common help desk/ticketing solutions. (Preferred)
Benefits
Health Benefits for Full-Time Employees
Annual Team Retreat (In-Person)
Semi-Annual Regional Gatherings (In-Person)
Monthly Fitness/Wellness Reimbursement
Active & Supportive Team Culture
Fully Remote Team
Pay: Starting at $16-20/hr (Based on Experience)
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