CARDINAL HEALTH IS SEEKING PATIENT ENGAGEMENT COORDINATOR - SIGN ON BONUS IS AVAILABLE FOR THIS POSITON!!!
Your safety is our top priority. We regularly consult with medical professionals on best practices in COVID-19 prevention to protect our employees. We train our employees on these best practices and regularly clean our sites in accordance with CDC guidelines. Please note: All individuals entering our facilities are required to complete a self-health check, wear a mask and follow all posted guidelines.
**Sign On Bonus!**
The Medication Therapy Management (MTM) Patient Engagement Coordinator will provide assistance to the MTM Pharmacist(s) to support our mission of delivering safe, effective, and affordable medication therapy to our target population. The MTM Patient Engagement Coordinator will support the MTM Pharmacist(s) in providing outstanding customer/patient service. In addition, they will assume the responsibility of performing technical and clerical duties, which do not require the professional clinical judgment of the Pharmacist.
Accountabilities
Contact patients to introduce and explain the benefits of the MTM program
Schedule appointments for the MTM Pharmacist(s) to complete Comprehensive Medication Reviews, Disease State Medication Reviews, or Targeted Interventions
Receive and respond to incoming patient calls; take appropriate action based off protocols and use critical thinking skills to escalate calls to appropriate parties when needed
Ensure each patient has a positive experience by providing a high level of customer service by answering promptly, professionally, and politely
Accurately document all discussions with patients and schedule follow‐up appointments as needed
Update patient demographic information in the MTM platform
Obtain correct/up‐dated health care provider contact information
Provide outstanding customer service
Place onboarding confirmation calls to new MTM Solution customers
Perform auxiliary functions essential to the efficient operation of the department
Comply with the MTM Telecommuters Policy, which may include site check of remote work‐space
Meet productivity and performance expectations set forth by manager
Qualifications
Required
High School diploma, GED or equivalent, or equivalent work experience, preferred
Ability to evaluate information from both oral and written sources
12 months experience in at least one of the following settings: medical, pharmacy, health insurance or call center, preferred
Customer service experience, sales experience and/or high-volume scheduling experience
Ability to provide excellent customer service with a can‐do attitude
Proven record of excellent attendance and punctuality
Proven ability to work independently in a collaborative environment
Compliance with Cardinal Health MTM Telecommuting Agreement
Preferred
Additional education in a medical field (e.g. medical assistant, CNA, pharmacy technician, etc.)
Familiarity with medical/medication terminology
Experience with MTM Platforms, electronic health records or scheduling software
Experience working in a remote or telecommuter environment
Bilingual, Spanish
Location
Remote Telecommuter, United States
The Colorado Department of Labor requires all employers to provide the following information for all positions that could be performed in the state of Colorado Anticipated Pay: $15/HR Bonus eligible: No Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.